Frequently Asked Questions

Once you take our online sleep assessment, you will be shown the results immediately. If you would like to purchase the Complete Care home sleep diagnostic package, you will schedule a 15-minute telehealth visit with a healthcare provider to discuss your symptoms, upcoming sleep study, test results, and potential treatment options.  A multi-night, disposable home sleep apnea test is mailed to your house to be completed at your convenience, and a physician will analyze your study and provide a prescription if needed.

Home sleep apnea tests and telehealth services are now available nationwide.

Sleep Care online is not a healthcare provider. We arrange for healthcare providers to assess this technology platform to provide clinical services.

Sleep studies range in cost from around $2,500 to $5,000, while the home sleep apnea test is much more affordable at $219 (original: $399).

Sleep Care online has partnered with The CPAP Shop to offer our Complete Care patients an opportunity to purchase their sleep equipment online. The CPAP Shop sleep experts are available to discuss equipment options, including the best CPAP machines, masks, and supplies to fit your needs. The CPAP Shop can be reached at 866.414.9700.

Sleep Care online has partnered with The CPAP Shop to offer expertise and assistance in selecting and purchasing PAP equipment. The highly trained staff at The CPAP Shop can best advise on choosing the right CPAP machine, mask and supplies to fit your individual needs. They will work with you to make sure all equipment is appropriate and satisfactory. They even offer a 30-day mask return policy!

Our Complete Care package costs $219 (normally $399). For this one-time fee, you receive a 15-minute one-on-one telehealth consult via Zoom with a medical healthcare provider, a disposable home sleep apnea test, and a prescription for sleep therapy if needed. During your appointments, you will discuss your symptoms, the sleep study, and results, as well as treatment options.

If you need to reschedule your telehealth visit, please let us know 24 hours prior to your appointment time. Any late cancellations or no-shows will be subject to a $25 fee prior to scheduling a new appointment.

In 2007, after extensive study, the American Academy of Sleep Medicine (AASM) endorsed the use of portable monitoring for qualified people. A sleep physician can determine if you qualify.

There are several reasons to choose a home sleep apnea test (HSAT) over a traditional in-lab study.

A home sleep apnea test can be completed in the comfort of your own bed. You don’t have to worry about trying to fall asleep in an unfamiliar setting with various wires or nodes hooked up to you and someone monitoring you as you sleep. Studies show that comfort and familiarity will lead to better results.

Cost is another important consideration. An in-lab sleep test can run in the thousands of dollars and insurance may cover only a portion or nothing at all. An HSAT is a cost-effective way to determine if you suffer from sleep apnea.

An in-lab test requires you to schedule your appointment. Sleep labs are often booked months in advance and require you to make additional considerations, such as alternative care for your children or pets. An HSAT can be completed immediately with results in less than a week and requires no change to your daily schedule.

For more information, visit our home sleep test vs lab test comparison page.

Obstructive sleep apnea (OSA) is the most common form of sleep-disordered breathing by far. Our home sleep apnea test (HSAT) determines the presence of OSA. An in-lab study is more comprehensive, testing for a number of less common problems, and is much more expensive. In addition, our HSAT is less expensive than a traditional lab sleep test because there is no cost for a night in a specialized facility or the significant additional equipment and labor cost involved in a traditional, more comprehensive sleep test. Additionally, we have streamlined the process to make it efficient and less expensive to the user.

Although you are applying the test yourself, the device is quite sophisticated and accurately records the results. With step-by-step instructions available within the Night Owl application or using this video tutorial, setting up the device itself should be simple to do.

Once your sleep study is complete, a sleep specialist will write a prescription for the recommended treatment (CPAP therapy, dental appliance, eXcite OSA, etc). Our Sleep Care online team will send over the prescription to you immediately. You can also choose to have us send the prescription to your referral physician or dentist, or to an e-commerce retailer such as The CPAP Shop. We’re here to make it easy to get you started on the therapy that you need.

Yes! Through our SimpleRx program, a current PAP user can easily renew their prescription. Simply schedule a 10-minute telehealth consult with a sleep expert (may be a physician, physician assistant or nurse practitioner) to discuss your current PAP equipment, settings, and experience. An updated PAP prescription will be provided.

SimpleRx is currently available nationwide.

SimpleRx, our prescription renewal service, includes a quick 10-minute telehealth visit with a sleep expert (may be a physician, physician assistant, or nurse practitioner). During the visit, our sleep experts will review your current PAP usage, settings, and other pertinent data you can provide. If warranted, an updated prescription will be provided.

If you have not been previously diagnosed with OSA via an in-lab sleep study or home sleep test, or if you are not currently being treated with PAP therapy, you do not qualify for SimpleRx. You will need to complete a sleep study in order to receive a prescription. Fortunately, Sleep Care online offers an affordable, convenient option. Our Complete Care package bundles together a home sleep apnea test, one telehealth consultation with a board-certified sleep healthcare practitioner, and a prescription.

1. Meet with your doctor
2. Complete a sleep study
3. Receive a prescription for sleep therapy and connect with sleep experts to help you get started—all from the comfort of your home

Sleep Care online is not a healthcare provider. We arrange for healthcare providers to assess this technology platform to provide clinical services.

Yes, Sleep Care online’s Complete Care test results meet all DOT standards. However, we recommend checking with your DOT examiner and employer prior to making the purchase as some restrictions may apply.

Yes, Sleep Care online accepts all credit cards, FSA or HSA funds, and checks.

To keep the cost of our home sleep test to an absolute minimum, we currently do not accept any form of insurance. However, our Complete Care sleep study is completed by a healthcare professional and might be covered by your insurance if submitted directly. Please call your insurance company directly to confirm. We do not accept any liability if insurance reimbursement is denied.

Please note that we do not submit insurance claims of any kind. It is your responsibility to submit your claim to insurance and follow up for reimbursement.